Payment Authorization
When you place an order with Ouzala, you authorize us to charge your chosen payment method for the full amount of your purchase, including applicable taxes, at the time your order is placed.
Accepted Payment Methods
We accept major credit and debit cards along with the other payment options made available at checkout. All payments are processed securely through our PCI-compliant payment providers, and Ouzala does not store your full card details on our servers.
Currency
All prices displayed on our store are shown in USD unless otherwise noted. If you are paying with a card issued in another currency, your bank may apply its own conversion rate and fees, which are outside our control.
Billing Descriptor
Charges from this store may appear on your statement as OUZALA or OUTFINITY ADVERTISING. If a charge looks unfamiliar, contact us before disputing it and we will identify it for you the same day.
Billing Errors
If you notice an incorrect charge, contact us right away at support@ouzala.com so we can investigate and correct it as quickly as possible.
Failed or Declined Payments
If a payment fails or is declined, your order may be delayed or cancelled until a valid payment method is provided. We will always let you know if there is an issue processing your payment.
Contact Us
Store name: Ouzala
Operated by: Outfinity Advertising
Email: support@ouzala.com
Phone: +1 (226) 783-2243
Business address: 137 Glasgow St., Suite 210, Kitchener, ON N2G 4X8, Canada
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM ET