Every Ouzala order ships with tracking, so you can follow your parcel from our warehouse to your door.
Using the link in your email
When your order leaves the warehouse we email you a shipping confirmation containing your tracking number and a direct tracking link. That link is the fastest way to see where your parcel is. If you cannot find the email, check your spam or promotions folder before contacting us.
Tracking through your account
If you created an account at checkout, sign in and open your order from your account page to see its current status and tracking number.
When tracking has not updated yet
Tracking information can take 2 to 4 business days to begin updating after your shipping confirmation arrives. This is normal while the parcel moves through the first stage of the network. If nothing has changed after 4 business days, get in touch and we will chase it with the carrier.
If your order is running late
Standard delivery is 7 to 14 business days from the date you order. If you have passed that window, email support@ouzala.com with your order number and we will investigate and keep you updated until it is resolved. Full timings are in our Shipping Policy.
Need help?
Store name: Ouzala
Operated by: Outfinity Advertising
Email: support@ouzala.com
Phone: +1 (226) 783-2243
Business address: 137 Glasgow St., Suite 210, Kitchener, ON N2G 4X8, Canada
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM ET
We respond to every message within 24 business hours.