Secure Checkout
All payments made on Ouzala are processed through encrypted, PCI-compliant payment gateways. We do not have access to, and never store, your complete card information at any point in the checkout process.
Accepted Payment Options
We accept major credit and debit cards, along with any additional payment methods shown at checkout. Available options may vary slightly depending on your location.
When You Are Charged
Your payment method is charged in full at the time your order is placed, not when it ships. This lets us begin processing and preparing your order right away.
Taxes and Duties
Applicable sales tax is calculated and shown at checkout before you pay. We cover any import duties on orders shipped to Canada and the United States, so there is nothing extra to pay on delivery.
Payment Issues
If your payment does not go through, check your card details and billing address, or try an alternative method. If the issue continues, contact us at support@ouzala.com and we will help sort it out.
Fraud Prevention
Orders are screened for fraud. We may ask you to verify your identity or billing details before an order ships, and we may cancel and fully refund any order we reasonably believe to be fraudulent.
Contact Us
Store name: Ouzala
Operated by: Outfinity Advertising
Email: support@ouzala.com
Phone: +1 (226) 783-2243
Business address: 137 Glasgow St., Suite 210, Kitchener, ON N2G 4X8, Canada
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM ET